General Terms and Conditions of Sale

Account Opening

In order to order products from LA PETITE EPICERIE, it is necessary to open a customer account. The customer must provide certain information and official documents (SIRET number, APE code, address, email and telephone contact details). The customer remains responsible for the information they provide. In order to maintain fair and healthy competition, we pay particular attention to our market presence. This is why all account opening requests are subject to validation by the sales department.

Orders

The customer can place an order on the dedicated professional website using their customer account. The minimum order for delivery in Metropolitan France is €150 excluding VAT, and free delivery is available for orders of €300 or more excluding VAT. Below this free delivery threshold, LA PETITE EPICERIE will charge a price adjusted according to the weight of your package in Metropolitan France and outside Metropolitan France. LA PETITE EPICERIE reserves the right to re-evaluate the delivery price for bulky orders and palletized packaging.

Order Fulfillment

Given the nature of the products sold, their origin, their manufacturing conditions, and LA PETITE EPICERIE's supply conditions, the latter reserves the right to partially fulfill an order, subject to available stock. As soon as possible, LA PETITE EPICERIE will complete the order if the delivery was incomplete. In all cases, only the delivered products will be invoiced. For orders below the free delivery threshold, backorders will not be processed. The products will be subject to a credit note or a refund.

Delivery

Delivery is carried out by Chronopost within 2 to 3 business days in Metropolitan France and 5 to 7 days outside Metropolitan France upon receipt of payment. These timeframes are observed outside periods of very high volume: (Black Friday, Back-to-School, Christmas). Our timeframes are indicated as accurately as possible but depend on supply and transport possibilities. Changes to delivery times cannot give rise to invoice deductions or compensation, nor to the cancellation of the order or pending orders. Every delivery results in the issuance of a delivery note handed to the customer.

Receipt

The customer must acknowledge receipt of the order by signing the delivery note. In the event of damage, missing items, or non-conformity, the customer must indicate their reservations within three days following receipt of the product and notify LA PETITE EPICERIE by email at pros@la-petite-epicerie.fr accompanied by the corresponding supporting documents (order weight, photos). Any damaged or missing product will be subject to a credit note.

Return Terms

Any return of a product must be subject to formal agreement between LA PETITE EPICERIE and the customer. LA PETITE EPICERIE prefers the replacement of defective or forgotten products or items rather than issuing a credit note.

Pricing, Invoicing, Payment

Products are supplied at the prices in effect at the time the order is placed. The prices indicated are valid until the publication of a new price list. Each delivery corresponds to an invoice. The date the products leave the warehouse is both the invoice date and the starting point for the payment term. Invoices are payable to LA PETITE EPICERIE by credit card, bank transfer, or check. Orders are payable in advance. If the customer has ordered and paid more than €10,000 excluding VAT in year N, they will benefit during year N+1 from a payment term of 30 days from the invoice date. LA PETITE EPICERIE does not offer early payment discounts.